Booking regulations for Korona Giewont Apartments

Booking regulations for Korona Giewont Apartments

I. General Provisions

These Regulations define the conditions under which you can make a reservation and rent accommodation in a selected Apartment. Making a reservation is tantamount to accepting the provisions of the Regulations. The contract between the Customer and the Lessor  is concluded at the time of making the online reservation, via e-mail or by phone.

II. Reservation

1. In order to make a reservation, the Customer reserves a stay in the selected period. A confirmation of the initial reservation of the Apartment will be sent to the Customer's e-mail address. In the absence of confirmation of making the entire down payment, in accordance with the date included in the booking confirmation, the Landlord retains the possibility of canceling the booking.

2. The booking confirmation sent by the Lessor includes:

a) the date of the Customer's stay

(b) the amount due for the rental fee

c) information on the amount of the down payment

d) bank account details

e) general booking conditions

3. After receiving the payment for the reservation, the customer will receive an e-mail confirming the payment and the code to the main entrance to the staircase and the code to enter the apartment. Down payment - according to the definition, it is not refundable under Article 394 of the Civil Code.

4. If the amount of the advance payment does not cover the entire amount of the reservation, the Customer is obliged to pay the remaining amount within the period specified in the reservation confirmation.

III. Terms of the rental agreement

1. Renting an apartment includes all fees for utilities, disposable items included in the equipment (cleaning products, cosmetics) and services generally available to guests of the facility.

2. Stay:

- starts at 15:00 on the day of arrival and ends at 10:00 on the day of departure

a) Earlier availability of the apartment on the day of arrival depends on the current occupancy of the facility and is each time considered individually by the Landlord. Regardless of the Landlord's good will, he does not guarantee early check-in on the day of arrival in advance. In order to obtain a guarantee from the Landlord, an individually agreed amount must be paid for the advance renting of the apartment.

b) Extension of the stay day depends on the current occupancy of the facility and is each time considered individually by the Landlord. Regardless of the Landlord's good will, he does not guarantee an extension of the stay day on the day of departure in advance. To obtain a guarantee from the Landlord, an individually agreed amount must be paid for late check-out.

c)  Korona Giewontu Apartments provide services in accordance with their category and standard. In case of any reservations regarding the quality of services, the Guest is asked to report it immediately at the reception.

3. The customer is obliged to immediately notify the landlord of any events that may expose the owner of the premises to material damage or endanger the safety of other guests staying on the premises.

4. The customer may use the apartment only for residential purposes and may not sublease it.

5. When booking an apartment, the customer agrees to add a service fee in the amount specified in the booking confirmation.

6. A child up to three years of age sleeping on a bed with adults or in its own bed and not requiring bedding, does not incur any fees for the stay. Other children are billed in accordance with the booking conditions.

7. As part of the reservation, the Customer is entitled to a free parking space near the building in a specially designated and marked place. The parking place is not guarded. The manager is not responsible for damage or loss of a car or other vehicle belonging to the Guest left in front of the building or in an unguarded car park.

8. Check-in after 21:00 and check-out before 7:00 which requires the presence of the Manager should be reported and agreed in advance. Arrival/departure of the Manager  between 21:00 and 7:00 is an additional fee of PLN 100.

IV. Customer Responsibilities

1. The actual number of people to live in the apartment is limited to the number specified in the booking confirmation. The Customer is obliged to inform the Landlord about a change in the number of people staying in the rented apartment. If the apartment is used contrary to the conditions of the reservation, the Landlord may refuse to check in at the facility and block the codes and cards of the booked apartment. In this case, the Customer is obliged to cover the full amount of the reservation.

2. The customer is obliged to report the accommodation of another person to the landlord before such a situation occurs. The landlord reserves the right to refuse to accept additional people if their total number exceeds the technical capabilities of a given apartment. Additional persons will be settled as agreed between the Client and the Lessor.

3. The customer undertakes to observe the principles of good neighborliness. On the premises of the facility, there is a curfew from 22:00 to 06:00. Failure to respect the curfew will result in the need to leave the facility immediately without refunding the amount paid.

4. The client and his guests are responsible for any damage they cause in the rented apartment, public areas and on the premises, and to immediately notify the landlord of any damage and undertake to cover them.

5. The client and his guests are responsible for all clothes, personal items and money brought with them. Clothes and personal items left by the departing Guest may be sent back at his expense to the address indicated by him.

6. Smoking is prohibited throughout the facility.

7. It is forbidden to wear ski boots in the facility. Skis and ski boots must be left in the appropriate place for them.

8. The customer is obliged to return the keys he received for the duration of his stay in the apartments. Failure to return all the keys will result in the Lessor being charged PLN 50 for each key.

9. The Guest is obliged to show the landlord a document with a photo confirming the Guest's identity. In the event of refusal to present the document at the landlord's request, the landlord has the right to block the access codes to the apartment and the facility.

10. The Landlord and his Guests have at their disposal only parking spaces, specially prepared for Guests renting Apartamenty Tarasy na Giewont near the property.

11. In case of cancellation of the reservation of the return offer 30 days before arrival or earlier, the full amount of the reservation is refunded, in case of cancellation after 30 days before arrival, the refund is 50% of the reservation amount. If a non-refundable offer is canceled, guests are charged 100% of the booking.

VI. Reservation changes

1. Modification of the booking is possible after it has been made, only by individual agreement with the landlord. Approval of the modification of the booking takes place in the form of confirmation by e-mail.

VII. Transfer of rights and obligations of the client to another person

The customer may transfer to another person all the rights due to him under the reservation, if at the same time that person takes over all the obligations arising from this reservation. In this situation, the Lessor should be immediately notified of the change of the Reserving Party, providing the personal data of the person who takes over the rights and obligations under the contract. The person taking over the reservation is then obliged to confirm such a fact via e-mail, modifying the reservation with the necessary personal data and payment details.

VIII. The occurrence of force majeure

1. The parties may evade liability for non-performance or improper performance of the concluded contract if it occurred as a result of a force majeure event.

2. For the purposes of the contract, "force majeure" means any event preventing the performance of the obligation, beyond the control of the parties, which the parties could not have foreseen at the time of concluding the contract and which could not be prevented, including but not limited to: acts of nature, state of emergency, martial law, new legislation or administrative decisions, technical failures affecting the performance of this contract and/or any other events of a similar nature. In a situation where the occurrence of such events will prevent either party from properly performing the contract. The party applying for the waiver of liability, in accordance with point 1 above, is obliged to immediately notify the other party in writing of the occurrence of a force majeure event justifying such revocation.

IX. applicable law

The law applicable to disputes between the owner and the customer is Polish law.

X. Processing and protection of personal data

Please be advised that the data from the reservations made will be processed by Apartamenty Korona Giewontu, as the administrator, to the extent necessary for registration purposes, compliance with legal obligations (including tax), and to secure its own legitimate interests in the form of pursuing possible claims of a pecuniary and non-property nature and defense against possible claims of others.

Please be advised that in relation to the above data, you have the right to access, rectify, delete or limit processing, the right to object to the processing, as well as the right to transfer data. Please be advised that providing the above data is necessary to achieve the booking purposes. If they are not provided, it will not be possible to perform the registration purposes. Please be advised that in connection with the processing of personal data, you have the right to lodge a complaint to the President of the Office for Personal Data Protection (ul. Stawki 2, 00-193 Warsaw).

Complaints

Complaints and other disputes should be sent to the e-mail address korona.giewontu@gmail.com  In accordance with art. 7a of the Act of May 30, 2014 on consumer rights, the facility administrator is obliged to respond to the complaint within 30 days from the date of its receipt.

Landlord:

Pal Gregory

44-210 Rybnik

st. Ptasia 12

NIP: 642-250-64-69